Reputation Matters

Strategic Communications

Build your reputation. Safeguard your brand.

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Put your best foot forward.

  • Client focused

    Your goals are our top priority!

  • Solutions oriented

    Put your best foot forward.

  • Values driven

    Good work for your greater good.

Strategic communications for the greater good.

Reputation Matters advises clients and helps them contribute to a greater good using visible and action-oriented communications.

Do you want to be recognized for the great work you already do? Improve how you engage customers, employees, investors, and other groups? Activate “social warriors” who help society achieve greater equity for everyone? We partner with you to deliver communications that build and safeguard trust with your key stakeholders.

At its core, Reputation Matters is a strategic communications consultancy. We develop programs that help you build relationships with customers, prospects, employees, investors, and other important people.  More

Services

What makes Strategic Communications strategic?

Communications Strategy and Programs

Clear goals are vital to measuring impact and gauging the success of strategic communications. Likewise, it’s essential to understand each audience’s needs and expectations.

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Program Planning and Delivery

Compelling and consistent messages, told as stories over time, form the foundation of effective strategic communications. Good content is channel-neutral.

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Measurement and Effectiveness

“What gets measured gets managed,” yet it is possible to measure too much. The act of communicating takes time and money.

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Executive Communication and Coaching

Professional success demands leadership and an ability to influence others, whether you’re a people manager or individual contributor.

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Professional Development Services

Knowing who you are and how you want to grow professionally lets you put your best foot forward. They make interviews less intimidating and help you navigate organizations more effectively.

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Brand Development and Platform Management

Managing a brand, whether corporate or personal, requires discipline and commitment.

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ABOUT

Who we help and how we help them.

Reputation Matters is a strategic communications consultancy. We develop programs that help you build and safeguard relationships with customers, prospects, employees, investors, and other important people.

  • Founders and start-up CEOs
  • Business leaders and executives
  • Small business owners
  • Corporate communicators
  • Marketing communicators
  • Product marketers
  • Operations managers
  • Government and elected officials
  • Political candidates
  • Academics and medical professionals
  • Activists and NGO and non-profit leaders

Corporate and institutional clients turn to us to achieve diverse business goals:

  • Visionary leadership
  • Decisive management
  • Engaged employees
  • Loyal clients
  • Delighted customers
  • Informed constituents

Individuals trust us for advice on career and professional development:

  • Project-specific review and feedback
  • Career planning
  • Interview preparation
  • Resume writing and editing

Craft messaging and content.

  • Storytelling and narrative strategy
  • Key message development
  • Campaign planning and execution

Build relationships with specific groups.

  • Media relations
  • Public relations
  • Internal communications (employees, contractors, partners, vendors, others
  • Customer/client communications
  • Community relations
  • Advocacy and public affairs
  • Government relations

Achieve specific outcomes.

  • Reputation management
  • Crisis communications
  • Executive team alignment
  • Leadership communications (vision and strategy)
  • Culture and other transformational change
  • Employee engagement
  • Sales support and marketing communications
  • Customer experience and usability

VALUES

Values dictate every decision we at Reputation Matters make, conscious or not.

Trust

Trust encompasses confidence, assurance, and reliance, combined with hope, belief, and faith. It’s a simple word with deep meaning.

Empathy

Empathy strengthens connections between people, allowing you to form deep emotional bonds. Putting yourself in someone else’s shoes is the foundation of empathy.

Equity

Equity describes the quality of being fair, impartial, and just. It’s concrete, connoting a sense of worth, monetary value, for people, property, and things.

Authenticity

Living authentically, or revealing who and what’s behind your curtain, Is essential to safeguarding trust and developing the deep, productive relationships that come from it.

Fearlessness

If you have a solid reputation, you likely have an army of advocates ready to follow your lead. That can empower you to be fearless, encouraging you to create the change you want to see.

TESTIMONIALS

What people say about Reputation Matters.

Paul Thomas Founder and Principal

Whether your goal is to be recognized for the great work you already do; improve how you engage customers, employees, investors and other people; or activate “social warriors” who help solve society‘s problems.

Angelina Jolie Envato Advisor

These guys are awesome! Each time I needed their help, their response was quick and very helpful. Also, the theme is very flexible. Five stars from me for everything! I truly recommend this theme!!!

Megan Fox Senior CEO

The theme is fine. It is customizable and its demos are great. The education plugin also works fine. But, although I like it so much, I want to point out a few shortcomings. Theme is appropriate, I agree.

Nicole Kidman Envato Author

These guys are awesome! Each time I needed their help, their response was quick and very helpful. Also, the theme is very flexible. Five stars from me for everything! I truly recommend this theme!!!

David Warner Envato User

Customer support is excellent and documentation good – novice can easily understand. Although I had a problem with the performance, thanks to the customer support, we have solved this problem as well.

Angelina Jolie Envato Advisor

These guys are awesome! Each time I needed their help, their response was quick and very helpful. Also, the theme is very flexible. Five stars from me for everything! I truly recommend this theme!!!

Megan Fox Senior CEO

The theme is fine. It is customizable and its demos are great. The education plugin also works fine. But, although I like it so much, I want to point out a few shortcomings. Theme is appropriate, I agree.

BLOG

Musings on reputation matters.

The story behind our brand
01Apr

The story behind our brand

As a name, Reputation Matters reflects wordplay. Some may say it’s punny; others may groan. Because the word matters is both a noun and a verb, the name can have two distinct meanings: first, as a topic or focus, as in “Reputation is our bread and butter,” and also as a simple, declarative statement, as …

The story behind our brand Read More »

Maintain Customer Relations Disaster Strikes
21Feb

Maintain Customer Relations Disaster Strikes

We denounce with righteous indige nation and dislike men who are so beguiled and demo realized by the charms of pleasure of the moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound to ensue cannot foresee. These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice is untrammelled data structures manages data in technology.

Investment Business Planning
18Feb

Investment Business Planning

We denounce with righteous indige nation and dislike men who are so beguiled and demo realized by the charms of pleasure of the moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound to ensue cannot foresee. These cases are perfectly simple and easy to distinguish. In a free hour, when our power of choice is untrammelled data structures manages data in technology.